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173 - 4 Ways To Build Relationships With Your Customers

Picture of Jordan Nielsen By   ·  1 minute read
Building great customer relationships is essential for the success of any business. In this video, we discussed four ways to achieve this goal. The first and most important way is to consistently deliver a top-notch customer experience. From the moment a customer places an order to the final delivery of the product, every touchpoint should be a positive experience. Consistency is key, and it is important to avoid over-impressing new customers with unrealistic expectations. The second way to build great relationships with customers is through consistent communication. Even if they are not actively ordering, it is essential to stay connected with them. At Lister Pros, we achieve this through our weekly newsletter, where we share updates, promotions, and real estate news, and we also do giveaways to keep customer engagement high. The third way to build relationships with customers is by hosting a real estate-related podcast. By interviewing our customers about their business, we get to know them better and provide them with valuable content that they can share with their sphere of influence. This is something we've been doing since 2017 and has helped us stand out in the industry. Finally, soliciting feedback is an essential way to build great relationships with customers. By using software to embed surveys in all our emails, we get more feedback from our customers, and they can voice any concerns they may have. It is best to hear negative feedback so that we can fix the situation and make it better. In conclusion, building great customer relationships takes time and effort, but it is worth it in the long run. By consistently delivering a top-notch customer experience, staying connected with them, hosting a podcast, and soliciting feedback, we have been able to keep our customer relationships healthy. There are many other ways to build great relationships with customers, and it is important to find what works best for your business. #customerrelations #customercare #customerservice #consistentexperience #communication #podcasting #realestate #feedback #surveys #nicereply #customersatisfaction #loyalty #engagement #swag #giveaways #marketing #businessgrowth #entrepreneurship



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