181 - Systems And Software That We Currently Use
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In this video, I'm going to share with you all the systems and software that we currently use at Lister Pros. Over the years, we've tried and tested a lot of different tools and platforms, and we've come up with a set of tools that work best for our business.
Let's start with our website. When we first started Lister Pros, we built our site on WordPress and used a WordPress plugin called Gravity Forms for orders. However, we transitioned to a custom website after a couple of years, which we worked on for two years before launching it. The custom website gives us better analytics and the ability to deploy new features easily in the future.
From a website hosting perspective, we initially used Hostgator but had some reliability issues, so we switched to SiteGround. Currently, we use Amazon Web Services (AWS) to host our website because we needed a fast and efficient hosting service.
For customer relationship management (CRM), we started with Highrise but later switched to Salesforce. Unfortunately, Salesforce was not designed for small businesses, and it cost us over $30,000 in three years. We then moved to HubSpot CRM, which we currently recommend. The free version has a lot of features, but the paid version is quite expensive.
For accounting, we started with FreshBooks but outgrew it after a couple of years and switched to QuickBooks Online. We've been happy with QuickBooks Online ever since.
For payment processing, we've always used Stripe and have been happy with their service. For team documents, we use Google Drive, which is reliable and makes it easy to collaborate with other team members. Our calendar of choice is Google Calendars, which can handle many events on any given day.
For file sharing, we use Dropbox, and for email, we've always used Gmail. We recently switched to Google Workspace because it makes it easier to transition accounts when team members leave. We use SendGrid for our website-generated emails and Twilio for SMS. To communicate internally, we use Workplace and Word Chat for direct messaging. We use Skype, Zoom, and People Box to stay connected with our team.
For our phone system, we switched from Grasshopper to Dialpad and love the features it offers. We use TSheets for time tracking and MileIQ for mileage tracking.
For photo editing, we use Lightroom, Photoshop, Luminar, and Pixelmator Pro. For video editing, we use Final Cut Pro, and for hosting customer video projects, we use Vimeo. For screen recordings, we started with ScreenFlow but now use E Cam Live, which is more efficient and produces manageable file sizes.
From a marketing perspective, we use Kajabi, which has email campaign features, but we previously used MailChimp. For design, we use Adobe Illustrator, InDesign, Photoshop, and Canva, which is a great tool for creating marketing pieces.
Lastly, the biggest game-changer for our business has been Zapier. It has allowed us to automate many tasks, and we currently have over 100 active zaps in our Zapier account.
These are the systems and software that we use and have used here at Lister Pros. If you have any questions, feel free to reach out to us.
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