Should you offer free re-shoots?
Absolutely! While the percentage of re-shoots we do is pretty low, it’s important to evaluate why they happen. If you find yourself doing a lot of re-shoots, take a closer look at your shooting process and what your clients aren’t satisfied with. Define what a successful real estate shoot looks like for you and your clients, and aim to standardize that. When clients aren’t happy or feel something was missed, we’re always ready to go back sometimes the same day to ensure their expectations are met. If that means a free re-shoot, then that’s what we do. Quality and client satisfaction come first!
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